Privacy
Privacy Policy
Your privacy is at the core of Aivelyn. Here we openly explain what data we collect, why, how we protect it, and the rights you have.
Last updated: September 17, 2026
Overview
What you should know
Aivelyn is an AI-driven matchmaking service for serious relationships, based in Stockholm. To match you with meaningful encounters we need to understand you — your personality, values and what you're looking for. This policy describes how we handle your data under the GDPR and applicable data protection law.
Aivelyn Relationship Platform AB is the data controller for the processing of personal data described in this policy.
We never sell your data to third parties. You decide what is shared with other users and can request an export or deletion of your data at any time.
1. Data collection
What data we collect
We only collect the data needed to offer meaningful matchmaking and a safe experience:
- Profile information: name, age, gender, location (city), interests and a short bio you write yourself.
- Onboarding answers: your answers to our questions across dimensions such as values, personality, love languages, communication, life goals, closeness and attraction.
- Photos and video: profile photos and an optional short video intro you upload.
- Contact details: email address and, when needed, a phone number for verification.
- Usage data: how you interact in the app — messages, matches, post-date feedback and check-ins in Relationship mode.
- Voice and transcription: audio you actively record using the microphone, a machine-generated transcript, and any edits you make before approving an answer. The microphone is activated only after you choose voice mode and grant permission.
- Technical data: device and session information and cookies (only with your consent, see cookie settings).
We do not collect sensitive data about health, religion or political opinion beyond what you voluntarily share in onboarding or in a conversation with Evelyn. Onboarding answers are used for the feature you selected and are never shared in plain text with other users. If an Evelyn conversation clearly indicates immediate danger, self-harm, violence or abuse, the information is used to provide a predefined safety response.
2. Purpose
Why we use your data
We use your data for the following purposes:
- Matching: to compute compatibility and suggest a limited selection of relevant matches.
- Communication: to enable messaging with the people you match with.
- Support and guidance: to tailor exercises, conversation guides and check-ins in Relationship mode based on your answers.
- AI and voice features: to transcribe a recorded answer, interpret it into profile values that you can review, and read Evelyn's response aloud using the selected voice.
- Safety: to prevent and investigate reports of inappropriate behaviour and, when Evelyn receives clear high-risk information, to provide a safety response and create a content-free safety signal for specially authorised staff review. Aivelyn is not an emergency service and the signal does not mean that the conversation is monitored in real time.
- Improvement: to improve the matching algorithm and app experience — in aggregated, anonymised form.
Our legal basis for processing is partly contract (to deliver the service you asked for) and partly your consent for analytics, cookies and marketing. You can withdraw your consent at any time.
3. Storage
How long we keep your data
We keep your data for as long as your account is active. If you request deletion of your account, all profile information, answers, photos, video and conversations are permanently removed within 30 days.
Some anonymised statistics may be kept longer to improve the algorithm, but they can no longer be linked back to you. Data required for accounting or legal obligations may be retained according to applicable law.
Raw voice recordings are held temporarily in the app's protected local storage and sent over an encrypted connection for transcription. Aivelyn does not store the raw audio file in the profile database. The local file is removed after successful processing, when you discard it, on logout, or during automatic cleanup. The transcript is shown to you first; only text that you confirm or correct is saved as an interview answer.
4. Service providers
AI, voice and infrastructure providers
We use carefully selected providers to operate the service. They process data on Aivelyn's behalf and may not use it for their own marketing:
- Supabase/Lovable Cloud: account, authentication, database, file storage and server functions.
- Deepgram: converts a voice recording into text. Aivelyn uses Deepgram's EU endpoint for this processing.
- Lovable AI Gateway and Google Gemini: process confirmed answer text and relevant interview context to create structured suggestions and the next question.
- ElevenLabs: converts the text of Evelyn's response into speech. The generated audio is returned for playback and is not stored as a user file in Aivelyn's database.
Providers may process technical logs and request content according to their agreements, security settings and legal obligations. Where processing occurs outside the EU/EEA, we use applicable safeguards for international transfers. Contact us for current information about subprocessors or transfer mechanisms.
5. Visibility
What is shared with other users
You decide what is shown to others. Matches see a compatibility result and the parts of your profile you choose to share — bio, photo(s) and the dimensions you've shared — but never your exact answers to individual questions.
Aivelyn shows dimension summaries (e.g. "Communication: 88%") and explains why you match, without revealing the underlying answers. You can see exactly which fields are shared in Your Profile and in Settings.
We do not sell your data. Optional advertising measurement shares limited technical data with Meta only with your consent, as described below. Our optional partner for Concierge/Relationship mode only handles what you have expressly agreed to share.
6. Security
How we protect your data
All data is stored encrypted and access is restricted through role-based permissions. We use row-level security (RLS) so only you can read your own data, and only authenticated users reach the app's content.
Only a limited number of people on the Aivelyn team have access to the system, and all access is logged. In the event of an incident, we inform affected users as soon as possible and in line with applicable law.
Authorised support and safety staff may, for a specific support or safety case, view limited account status, product access and content-free technical errors. Exact onboarding answers, private messages, Evelyn conversations, audio and transcripts are not shown in the standard support view. Specially authorised safety staff may view a content-free Evelyn signal containing user ID, risk category, time, delivery status and review status, but not the conversation text. Access requires 2FA and is audited. The signal is removed when the account is deleted. Diagnostic error events are deleted after 30 days.
7. Rights
Your rights under the GDPR
You have the right to:
- request access to the data we hold about you ("Download my data" in Settings),
- request correction of inaccurate data,
- request deletion of your account and associated data,
- restrict or object to certain processing,
- withdraw consent for cookies and analytics at any time,
- lodge a complaint with the supervisory authority if you believe we breach the rules.
To exercise your rights, use the controls in the app under Settings or contact us at support@aivelyn.se.
9. Changes
Changes to this policy
We may update this policy as the service evolves. For material changes we notify you in the app and update the date at the top of this page. Continued use is not consent to new processing. Where new consent is required, we request it separately.
Contact
Questions about your privacy?
We're happy to help. Email support@aivelyn.se or return to the app via Settings.
Polls and activity suggestions
For the Circles poll, we store your answer with a random browser ID to limit repeat votes. The ID is also saved in your browser. Only aggregate results are shown publicly. Optional activity suggestions and city information are used by Aivelyn’s team to plan Circles and are not published. No name or contact details are required. Please avoid sensitive information in free text. Contact us with questions or deletion requests; your browser ID can help us locate the response.
When you're ready
Let your next step begin here.
Create your profile through the form or download Aivelyn from the App Store.