Terms and Conditions

1. Company and agreement

Aivelyn is provided by Aivelyn Relationship Platform AB. Mailing address: Varugatan 1, 931 76 Skellefteå, Sweden. Official contact: linda.carrick@aivelyn.se. Account, purchase and complaint enquiries may be sent to support@aivelyn.se. The mailing address is a mailbox address.

The final version must include a verified company registration number, business address and contact telephone number before taking effect. Your agreement includes the terms and product information presented when you register or purchase. The Acceptable Use Policy, AUP, sets out usage rules. The privacy policy explains personal data processing; accepting terms is not general consent to that processing.

2. Age and personal account

You must be at least 18 years old. Provide accurate information about yourself, use only images and material you are entitled to use, and do not impersonate anyone. Your account is personal. Protect your login details and tell support if you suspect unauthorised access.

Aivelyn may request proportionate checks where necessary for security or to investigate suspected violations. A verification badge does not guarantee a person’s identity, intentions or safety in every situation.

3. Features and automated matching

Aivelyn provides self-reflection, social features and tools for dating and couples. Core and Circles include free features. Relation and Matchmaker have separate offers; their content and any charges must be shown before you select them. Activating a free feature does not itself order a paid subscription.

Matchmaker generates automated suggestions using the information, preferences and choices used in the service. Candidates are not personally selected by a human matchmaker. You choose whom to contact. Matching assessments, including astrological elements, are guidance and do not guarantee compatibility, a partner or any particular outcome.

4. AI and your own decisions

Evelyn is an AI-based feature. Responses may be inaccurate or unsuitable and should be assessed critically. The service does not replace licensed healthcare, therapy, legal advice or professional assessment. Aivelyn is not an emergency service. For immediate danger to life or safety, contact local emergency services or police, in Sweden 112.

You remain responsible for your choices and conduct towards others. Do not share another person’s sensitive information without a lawful basis, and respect consent, boundaries and decisions to end contact.

5. Prices and orders

Before purchase, you must receive information about the product, total price including applicable taxes, billing period, any minimum term, automatic renewal and cancellation. The price and currency shown in the relevant checkout apply to your order. An annual subscription is paid for the full year unless checkout expressly states otherwise. Each person has their own Relation subscription unless the offer expressly says otherwise.

Web payments are processed through Stripe. Purchases in the iPhone app may be processed by Apple under the purchase process and terms shown there. A purchase requires express confirmation; visiting a page or using a free feature does not create a payment obligation. You must receive purchase confirmation in a form you can keep.

6. Trials and free access

A trial or promotion applies only if offered to your account. Its duration, eligibility, price afterwards and any automatic transition to payment must be clear before you accept. A trial does not automatically mean that you have waived a right of withdrawal.

Temporary free or Early Adopter access does not become chargeable without your express order for a paid subscription. Products and promotions may differ between the web and Apple.

7. Renewal and cancellation

A subscription renews for the period you accepted until you cancel. Manage a web subscription through Manage subscription in Aivelyn or by contacting support. Manage Apple subscriptions in Apple’s subscription settings; follow the cancellation deadline Apple specifies for your purchase.

Ordinary cancellation stops the next renewal and normally preserves access until the end of the paid period. Cancellation, statutory withdrawal and a complaint about defects are different matters. Merely uninstalling the app or deactivating a module does not cancel a subscription. When requesting account deletion, ongoing billing also needs to be addressed; contact support if you need help.

8. Right of withdrawal

Consumers normally have a 14-day right of withdrawal from the conclusion of a distance contract for a digital service. Clearly tell us that you wish to withdraw, for example at support@aivelyn.se or by post to the address above. Include your name, account email and the agreement concerned. You may use the Swedish Consumer Agency’s model withdrawal form but are not required to do so. We may not require a reason.

Starting to use an ongoing digital service does not itself remove the right of withdrawal. If you expressly requested performance during the withdrawal period and received the required information, payment for the part already provided may be charged only where, and to the extent, permitted by law. Specific exceptions for fully performed services or digital content apply only when all legal conditions are met.

Following valid withdrawal, amounts due for reimbursement are repaid without undue delay and no later than 14 days after notice, normally using the same payment method and without a refund fee. For Apple purchases you may use Apple’s refund channel and also contact us for assistance; using a payment intermediary does not restrict statutory rights.

9. Defects and complaints

Contact support@aivelyn.se if the agreed service does not work, describing the issue and relevant purchase. Applicable consumer law protects your rights, including remedies and, where the conditions are met, a price reduction or termination and reimbursement. Necessary security and other updates must be provided as required by law.

There is no blanket rule that all purchases are final or that refunds are never available. Ordinary cancellation does not, however, automatically entitle you to reimbursement of the entire current period solely because you stop using the service; other rights or a specific offer may entitle you to a refund.

10. Content and rights

You retain your rights in content you upload. You grant Aivelyn a non-exclusive right to process and display it to the extent needed to provide the service according to your choices, address security and meet legal obligations. This does not transfer ownership or give unlimited permission to use private messages in advertising.

Aivelyn’s software, design and own materials may not be copied or exploited beyond what the service or law permits. Personal data and deletion are handled under the privacy policy and applicable law, including any limited legal retention obligations.

11. Reports and enforcement

Follow the AUP and use reporting or blocking tools when needed. If a tool is unavailable or does not work, contact support@aivelyn.se. Identify the content or location, explain what happened and why you consider it unlawful or contrary to the rules. Do not send unlawful images or unnecessary sensitive information.

Violations may lead to content restriction or removal, warnings, account limits, suspension or termination. Action must be proportionate to severity, risk and repetition. Serious risks may require immediate temporary measures. Reasons and an opportunity to request review must be provided where legally required and disclosure is permitted. Contact support to request review. Mandatory consumer rights remain unaffected.

12. Changes and availability

Aivelyn may need to make changes for security, legal requirements, technical operation or improvements. Changes to paid digital services require valid reasons and the safeguards provided by consumer law. A change may not be used to remove statutory rights unilaterally or introduce new charges for an already paid period.

Material changes to terms, prices or features are communicated in advance in a form you can keep where required by law. If a change gives you a right to end the agreement or obtain reimbursement, you must be informed. The service may experience interruptions, without limiting your rights in relation to defects.

13. Liability and disputes

We are responsible for our own contractual obligations under applicable law. We do not guarantee other users’ behaviour or a particular relationship outcome. Nothing in these terms limits liability or rights that cannot lawfully be limited.

Swedish law applies without depriving consumers of mandatory protection in their home country. Contact us first about a complaint. Where a case falls within its remit, a consumer may refer it to the Swedish National Board for Consumer Disputes, arn.se, or a competent court. These terms do not require consumers to bring proceedings exclusively in a particular Swedish court.